How We Handle Your Data
This page sets out the personal information Niagara Falls Casino holds about you and the purposes we use it for. It also covers the choices open to you and how to reach us by email about your data.
What information do you collect?
1.1 Account details: the username and password you choose, plus your phone number, email address, residential address, date of birth and complete legal name.
1.2 Verification records: copies of the papers that establish your identity (a driver's licence or passport, say), a document confirming where you live and, when we need it, details showing where your money comes from.
1.3 Payment information: the methods you use, transaction amounts and dates, and references from payment processors. We do not store full card numbers.
1.4 Play activity: games played, stakes, wins, bonuses, limits you set and use of our Play Responsibly tools.
1.5 Technical information: location checks that confirm where you are, your IP address, and facts about the device and browser in use.
1.6 Correspondence: emails sent between you and our support team.
How long do you keep it?
2.1 We hold your information while your account is open.
2.2 After an account closes, we retain its data for the period Canadian law requires for money laundering, tax and gambling records.
2.3 Once that period ends, we delete the information or make it anonymous.
Is my information sent outside Canada?
3.1 Certain partners who provide hosting, payment or verification services process data in other countries.
3.2 Under our contracts, these parties must safeguard your data to a level similar to that required by Canadian law. Authorities in the country where information is stored may access it under that country's laws.
Do you use cookies?
4.1 Yes. Our Cookie Notice sets out the cookies we use and how to disable any you would rather not accept.
Why do you use my information?
5.1 We use it to:
- set up and manage your account
- establish your age, identity and location
- handle deposits, withdrawals and bonuses
- detect fraud, money laundering and prohibited conduct
- support safer play, including limits, reality checks and self-exclusion
- answer your emails and settle complaints
- send marketing you have chosen to receive
- improve our games and site
On what basis do you use it?
6.1 We rely on the following grounds:
- the agreement with you under our Terms of Use
- our legal obligations to check age, verify identity and prevent money laundering
- our legitimate interest in keeping the casino secure and fair
- marketing and non-essential cookies, which rely on your consent
Which rights can I exercise over my personal information?
7.1 You can ask us to:
- provide a copy of the data we keep about you
- correct information that is wrong or out of date
- delete information we no longer need
- stop a use you object to
7.2 Email your request to [email protected]. We will check your identity first, then deal with what you have asked.
7.3 Even when you ask us to erase your data, legal obligations oblige us to retain some records. If that has an impact on your request, we will tell you.
Do you hold information about minors?
8.1 Our casino is open solely to adults of 19 years and over.
8.2 When a player under 19 turns out to own an account, we close that account and delete the personal data tied to it, keeping only what legislation says we must hold. Full details appear in our Underage Gambling Policy.
How do I control marketing?
9.1 We send marketing messages only to players who opt in, whether during registration or later in account settings.
9.2 You may take back your consent whenever you like: adjust the settings in your account, choose unsubscribe in a marketing email, or email us.
9.3 We stop all marketing while your account is paused or self-excluded.
How do you protect it?
10.1 We use encryption for data in transit, secure storage, access controls and regular security testing.
10.2 Staff can see personal information only where their role requires it.
Who do you share it with?
11.1 Your information goes to the following parties:
- payment processors and e-wallets that handle your transactions
- identity, age and geolocation verification services
- game studios that run the titles you play
- hosting, security and email service providers
- authorities, where Canadian law requires disclosure
11.2 We do not sell personal information.
Will this page change?
12.1 We revise this page when changes to our operations or to our legal duties require it. Significant revisions are announced through an email to you or an on-screen message when you next log in.
How do I contact you about my data?
13.1 Email [email protected] with any question or request about your personal information.